Patient Engagement – Catalyzing Improvement and Innovation in Healthcare



Organizational and Network Initiatives on Patient and Family Engagement that Accelerate Healthcare Improvement

Glenn Robert



Creating “Engagement-Capable Environments” in Healthcare

G. Ross Baker, Maria Judd, Carol Fancott and Christine Maika


Chapter 1 | Case Study

McGill University Health Centre

Patricia O'Connor, Alain Biron, Brenda MacGibbon and Carol Fancott


Chapter 2 | Case Study

Kingston General Hospital

Maria Judd, Eleanor Rivoire and Christine Maika


Chapter 3 | Case Study

Augusta University Health System

Anu MacIntosh-Murray and Carol Fancott


Chapter 4 | Case Study

Cincinnati Children’s Hospital Medical Center

Maria Judd, Anu MacIntosh-Murray and G. Ross Baker


Chapter 5 | Case Study

Whittington Health Respiratory Service

Jocelyn Cornwell, Louise Restrick and G. Ross Baker


Chapter 6 | Case Study

Northumbria Healthcare Trust

Jocelyn Cornwell, Annie Laverty, Jean-Louis Denis and G. Ross Baker


Chapter 7 | Case Study

Patients as Partners

Christine Maika, Caryl Harper and Maria Judd


Chapter 8 | Case Study

Northumberland Community Partnership

Carol Fancott


Chapter 9 | Case Study

Collaborative Chronic Care Network (C3N)

Elina Farmanova, Maria Judd, Peter Margolis, Justin Vandergrift and Michael Seid


Chapter 10 | Case Study

Saskatchewan Health Quality Council and Saskatoon Health Region

Carol Fancott, Malori Keller and G. Ross Baker



Patient Partnerships: Three Levels of Change

Vincent Dumez



Improving Care with Those We Are Privileged to Serve: Not If but When and How

Jim Conway